Please contact YPO Customer Services on 01924 834 834 or
[email protected] quoting the following information:
1. Customer ID.
2. Delivery note or invoice number.
3. Order or requisition number.
4. Catalogue number.
5. The nature of the problem or reason for the return.
Our carriers are authorised to collect goods for return, provided a YPO collection note has been issued in advance by YPO Customer Services.
Please note the following deadlines for reporting discrepancies:
Damaged items: within seven working days of delivery
Non receipt of a complete or part consignment: within seven working days of invoice date
Exceptions may be made for goods delivered during school holidays upon written request to the YPO Customer Contact Manager.
We will not accept goods returned without prior authorisation or in a condition unfit for resale. These must be paid for in full by the customer.
Please note: Items which we are unable to include in your delivery will be dispatched separately as soon as possible and indicated on the delivery note as:
TO FOLLOW: Do not reorder, we will send as soon as possible
DISCONTINUED: Item unavailable and cancelled from order
ISSUES SUSPENDED: Do not reorder, we will send as soon as possible
For Direct items (items delivered directly by our suppliers) a handling charge may apply. Please note it may not be possible to return certain items delivered directly from our suppliers.